Terms of Service

DAMAGED ITEMS. Taking care of your garments is our number one priority. We strive to provide exceptional service. While we are very cautious to treat all garments carefully, we cannot guarantee against color loss, bleeding or shrinkage of garments. In addition, we do not take responsibility for any deteriorated or flawed garments, which could result in small holes or tears. For any items deemed damaged, Beach Cleaners may reimburse you by paying up to ten (10) times the charge for cleaning the item regardless of brand, price or condition of the garment. Any damaged items must be reported to info@TheBeachcleaners.com and inspected by Beach Cleaners within seven (7) days through digital photos or in-person. If the cost of damage exceeds $150, the item must be tested at the International Fabricare Institute Garment Analysis Lab.

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LOST ITEMS. Any lost item must be reported within 7 days of the delivery of the garments to info@thebeachcleaners.com. All claims are reviewed on a case-by-case basis. Items are considered lost twenty (20) days after the initial claim has been made. Any reimbursement for a dry-cleaned item deemed lost by Beach Cleaners, in accordance with the International Fabricare Fair Claims Guide, shall be limited to ten (10) times the charge for treating the garment. Any wash and fold items deemed lost shall be evaluated on a case-by-case basis, but in any case, reimbursement for lost wash and fold items shall not exceed five (5) times the price of the weight of the wash and fold load. Beach Cleaners shall not take responsibility for any loose items lost when submitted in a Beach Cleaners bag, such as watches, jewelry, or cuff links.